Frequently Asked Questions

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Returns and Refunds

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact treve@treve.com.

Can I Cancel my Order?

Unless your order has already gone into production you can cancel it. Please contact treve@treve.com as soon as possible if you need to cancel your order.

How Long does it Take to Process a Refund?

Processing a refund can take up to 7-10 business days.

How do I Return my Package?

For a refund or replacement, please email treve@treve.com.

Who to Contact

You can reach out at any time by sending an email to treve@treve.com.

How can I keep up with your new work?

Join my mailing list and follow me on Twitter, Facebook or Instagram.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

See the "FAQ" page on the menu for our return policy.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

See the "Materials" page on the menu for a description of the materials used for archival prints.

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