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Frequently Asked Questions
When will I receive my order?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
Returns and Refunds
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact treve@treve.com.
Can I Cancel my Order?
Unless your order has already gone into production you can cancel it. Please contact treve@treve.com as soon as possible if you need to cancel your order.
How Long does it Take to Process a Refund?
Processing a refund can take up to 7-10 business days.
How do I Return my Package?
For a refund or replacement, please email treve@treve.com.
Who to Contact
You can reach out at any time by sending an email to treve@treve.com.
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